The Dish on Why Comments are Proof of Membership

by jakesetlak 10/14/2008 2:39:00 PM

 

For interactive marketers, the comment may be the single most-feared aspect of an online social network. If you don’t allow comments, you risk being seen as anti-social, thus defeating the purpose of your presence on a social network. (The Web is predicated on conversation, after all.) The fear of what people really have to say about us is something we have got to get over, and quickly. There are missed opportunities in comments, when you see comments for what they really are: the online equivalent of gossip.

That’s a conclusion I arrived at after reading today’s BoingBoing post about the science of gossip. Evolutionary psychologists exploring why we gossip share their latest on why we can’t stop ourselves from dishing:

“Gossip can be a way of learning the unwritten rules of social groups and cultures by resolving ambiguity about group norms. Gossip is also an efficient way of reminding group members about the importance of the group’s norms and values; it can be a deterrent to deviance and a tool for punishing those who transgress.” [via BoingBoing]

In many popular online social networks, the comment is the currency of socialization. If you post a funny photo to Facebook, I leave a comment on it. If my band posts a new song to MySpace, we know how well it is liked by the comments we receive, and by how many other users add that song to a playlist.

As smaller groups within networks become more established, they also tend to self-regulate. For example, Consumerist.com hired a Comments Moderator who regularly updates the site’s Comments Code
which has actually brought back readers who abandoned the site after experiencing inappropriate comments from other users. The code reassured site members of the accepted norms of this community. Smaller special-interest groups like this, and the measures they take to reinforce a sense community, resemble the workings of tribal culture from which modern civilization evolved.

"In the distant past, when humans lived in small bands and meeting strangers was a rare occurrence, gossip helped us survive and thrive. Our modern-day infatuation with celebrities reveals the ancient evolutionary psychology of gossip in sharp relief: anyone whom we see that often and know that well becomes socially important to us." [via Scientific American]

Translated to online social networks: your brand may be the stranger who’s wandered into a small group with little or no proof of membership. That’s when it’s time to start speaking the language.

If comments are a form of gossip, and
Gossip is proof of membership in a group, then
Comments are proof of membership in a group.

Brands that want to fit in on social networks should take note. Consider leaving some insightful comments out there, and forget what your mother taught you about gossip being all bad.

 

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Inspiration | Strategy

One day, we'll do everything in post.

by jakesetlak 8/22/2008 2:10:00 PM

Trolling through the Red Ferret Journal today, I came upon a post about a new video enhancing technology that augments video with still photography (to over-simplify it). The implications for advertisers are potentially huge: you could replace products in video you’ve already shot, polish user-submitted videos for a campaign, or tailor elements of a single video to different geographic locations or audience segments. Below is the demonstrational video created by the team developing this software. For you video editors, they’ve posted most of the source code, too. Here’s what they had to say about the qualities their technology can lift from a photograph and apply to a video:

For example, our system can transfer photographic qualities such as high resolution, high dynamic range and better lighting from the photographs to the video. Additionally, the user can quickly modify the video by editing only a few still images of the scene. Finally, our system allows a user to remove unwanted objects and camera shake from the video. These capabilities are enabled by two technical contributions presented in this paper [PDF].

Here's the video.


Using Photographs to Enhance Videos of a Static Scene from pro on Vimeo.

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Inspiration | Technology

Vintage Disney Org. Chart

by jakesetlak 8/18/2008 2:15:00 PM

I have two three main reasons for posting this vintage organizational chart used by Walt Disney.

  1. It captures a method of organization that worked well.
  2. It offers organizational insight to a creative company like ours.
  3. “Nurse” and “morgue” are listed among management roles.

View larger chart.
[via Neatorama]

 

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Inspiration

Ten Things You Should Know About the Internet

by jakesetlak 7/29/2008 1:40:00 PM
Today's Neatorama post 10 Things You Should Know About the Internet is too geeky not to share.

 

The ten things include the origins of the Internet, from a 1963 memo about an "intergalactic computer network" to ARPANET (pre-cursor to the Internet we have today), to the first instances of spam and web logs. Not an exhaustive list, as made clear by a few of Neatorama's commenters, but an enlightening look at the origins of a technological evolution that helps pay our bills. From the post:

... how much do you know about the Internet? Did you know that you have the Soviets to thank for this wonderful invention? Or that despite the flack that he got for inventing the Internet, Al Gore actually did play a major role in the creation of the Net?

It's easy to take for granted a lot of technology that wasn't available just ten years ago (when a few of us started working here). But understanding where the Internet came from can help us understand where it's going next, which can be a huge advantage in our line of work.
 

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Three Dozen Examples of Corporate Social Media In Action

by jakesetlak 7/23/2008 2:21:00 PM

Mashable today posts 35+ Examples of Corporate Social Media In Action. The key is that these companies are all experimenting with social media – a venue that (when done well) requires more flexibility and resilience than traditional advertising. From the post:

This list is by no means exhaustive, and it represents a wide variety of businesses, industries and social media tools. As you can see, engagement takes many forms. Some are likely to generate more discussions with the company while others might result better connections between customers. Some will fade away over the next 6-12 months while others will continue to grow and evolve.

There are no rules to what form your engagement has to take. Look at your company, identify its strengths, what types of conversations energize employees and determine how you can best grow/shape/build/join your own community.

It’s probably worth our time to be acquainted with the examples, which run the gamut from Adobe to Zappos. Lists like this are great resources for companies like Tribal who continue to lead our clients toward fruitful social media efforts - whether B2B, B2C or P2P. The more we know about this stuff, the more we can educate our clients and sell work that gets people talking. Or typing, as the case may be.

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Inspiration | News

Google & Radiohead's House Of Cards

by jakesetlak 7/14/2008 3:45:00 PM
No cameras were used in the making of Radiohead's new video for “House Of Cards". Google Code has a page dedicated to it, where you can download said code and mess with it yourself, or simply check out the making-of footage. That's pretty cool, and very "open-source" of them.
 
Here's the video.
 
 
Here's the making-of. 
 

It's worth noting that this is not just a Radiohead promotion. This is a significant marketing move for Google, tying a major international rock band to a variety Google properties like YouTube, iGoogle, Gadget Ads, and Google Code in one succinct effort. Smart stuff.

When was the last time you pitched Google Code as campaign tactic?

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Inspiration | Technology

Brands As Underwriters

by jakesetlak 7/8/2008 1:17:00 PM


The English electronic duo Groove Armada, in Miami at the Bacardi B-Live event, is being promoted by Bacardi.
[Rob Loud Photography]  - Photo, caption lifted from NYT.

There was an interesting article in Monday’s New York Times about companies like Procter & Gamble, Red Bull and Nike who are “stepping outside their core businesses to promote, finance and even distribute music themselves.” From the article:

Procter & Gamble, for example, is joining Island Def Jam in a joint venture called Tag Records, a label that will sign and release albums by new hip-hop acts. It is named after a brand of body spray that P.& G. acquired when it bought Gillette.

At a time when online file-sharing is rampant, record stores are closing and consumers are buying singles instead of albums, getting into the music business might seem like running into a burning building. But as record labels struggle to adjust to a harsh new digital reality, other companies are stepping up their involvement in music, going far beyond standard endorsement contracts and the use of songs in commercials.

The article spun into the blogosphere, on its way here, stopping at sites like Marktd, which dares to declare “marketers are the new record labels.

Well, sort of. That statement requires a couple qualifications...

First, it’s probably more accurate to declare that anyone can be a record label now. It costs less than $100 to get a barcode and distribute an album in stores like iTunes and Rhapsody (the barcode means your sales are charted). If I can release my own album into the same retailers that stock the Top 40, and do so on a hobbyist-musician’s budget, then why wouldn’t a brand with big marketing budgets do more than dabble?

Second, brands are taking advantage much as they always have, especially in terms of underwriting content. My parents aren’t old enough to remember watching the Camel News Caravan (which aired from 1949 to 1956), but the soap opera is an example we’ve all heard of. Soap operas were named such because they were underwritten by Colgate-Palmolive, Lever Brothers and – this one will sound familiar – Procter & Gamble.

That was the Golden Age of Television. Did anyone claim that brands were the new television networks? Hard to say; The WayBack Machine doesn’t go back that far. I tend to suspect the answer is "no". Most of the televised content we've consumed in our lifetime was free because of corporate sponsors. Even PBS and NPR are underwritten. While this new underwriting of music makes for headlines that sell newspapers and banner ad placements, it's essentially just the latest spin on a tactic that's been practiced for decades.

The idea we can take away is: brands have always underwritten content, and with new digital means of distributing content come new opportunities to sponsor, underwrite, and embark on joint-ventures. The challenge is in selecting and creating partnerships that will be beneficial to all parties involved.

UPDATE: Or, perhaps the challenge is finding the right record label for your agency to buy outright. And then finding musicians who will want to sign to an ad agency.

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Inspiration | News

Bookmarkable Banner Ads

by jakesetlak 7/7/2008 2:29:00 PM

Social networking news site Mashable and MIT's Adverlab are both excited about SpongeCell's new bookmarkable banner ads. Perhaps you and your clients will be, too. These screengrabs spell out the functionality these ads are capable of. Top left is the native state, other panels are the respective actions available to the viewer.

SpongeCell seems primarily geared toward event-oriented initiatives. The example shown is for a concert event; we might also use this for a new product trial event, or a limited-time retail event (I wish AT&T was using something like this to schedule appointments to purchase the 3G iPhone). A glance at the success stories listed on their site shows two musical acts and one film premiere. This new bookmarkable rich-media banner ad hasn't been available long enough to have success stories yet. But it's easy to see the potential for brands and marketers who want to foster community and make messaging that's more useful.

At this stage, SpongeCell rich-media ads are compatible with Facebook and MySpace, Outlook, Google Calendar, iCal and Yahoo!. Among the actions you can make available to the user are email and SMS reminders, invite friends, RSVP, subscriptions (RSS feeds, podcasts, newsletters), comments and more (see "buy tickets" in the screengrabs above).

This new bookmarkable banner is part of their SpongeCell's Add to Life suite of offerings. Visit SpongeCell for more information.

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Inspiration | Technology

OpenCut: Open Source Filmmaking

by jakesetlak 6/24/2008 3:57:00 AM
If there’s one thing we can learn from the endless supply of director’s cuts, extended editions and DVDs loaded with deleted scenes, there’s no one way to cut a movie. Which brings us to OpenCut. The premise is simple: you get 90 minutes of raw footage on a hard drive, and have to edit scenes into a compelling short film. The pay-off: professional camera gear, a listing on IMDB, and a chance to rub elbows with filmmaker Joe Carnahan. From OpenCut.org:
"OpenCut is a completely open-source film competition designed to encourage people to take professionally shot material and edit it in their own way. As there is no ‘one way’ to tell a story, so too can stories benefit from being re-edited and re-told from many different vantage points and perspectives."

According to Wired’s Underwire blog, the idea for OpenCut came to Project Director Terry Lewis after seeing the YouTube re-edit of a trailer for The Shining, which recontextualized the film to seem like a romantic comedy.

[See also: Scary Poppins, Brokeback to the Future and Requiem for a Day Off]

Raw footage can take on vastly different meanings depending on how you cut it, what music you lay under it, and ultimately what story you want to tell with it. While re-edited trailers are entertaining, OpenCut takes the practice a step further: “Think you could do better? Prove it!” So far, Carhanahan and crew have collected more than 200 versions of Susannah, the film / footage supplied for this contest. You and I have until July 15 to put our spin on Susannah.

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Inspiration

Wordle 'em up.

by jakesetlak 6/23/2008 3:56:00 PM

Worlde might be a fun app to use to add a little life to your next presentation. As LifeHacker put it: “It makes for nice backgrounds and icons, but it can also be helpful for students and anyone trying to parse a text for emphasis.”  

It took seconds to create this graphic above – but using information I’ve built up for about two years. That’s a cloud of the tags I use to sort the bookmarks I keep sorted via del.icio.us. Wordle is not a del.icio.us add-on, per se (though as you can see by the link at the left side of this post's footer, we kinda like del.icio.us around here). You can paste in whatever text you want and watch Wordle sprout a word-cloud based on frequency of individual words in your text. You've got options to change the number of words displayed, layout, color scheme, and font.

Imagine a creative brief in this format.

Here’s the United States Declaration of Independence, in word-cloud form (the most prominent 150 words, anyway): 

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